Privacy Notice
Hart to Heart Therapy • Last updated: [add date]
1. Who I am
Data Controller: Hart to Heart Therapy (Helen)
Email: helen@harttohearttherapy.co.uk
Phone: 07468 723 353
2. What information I collect
- Enquiries: name, email address, and the message you send.
- Client administration: appointment times/dates and payment records.
- Professional notes: brief session notes may be kept as part of good practice.
- Website analytics (if enabled): limited information about how the website is used (see Cookies below).
3. Why I collect it and lawful basis
- To respond to enquiries and arrange sessions (legitimate interests / contract).
- To provide counselling and manage the working agreement (contract).
- To meet legal/tax obligations for payments (legal obligation).
- To improve the website if you consent to analytics cookies (consent).
4. How your data is stored
Personal information is stored securely and only accessed when needed for the purposes above. I keep information only as long as necessary and in line with professional and legal requirements.
5. Sharing your data
Your information is not sold or shared for marketing. It may be shared only where necessary to provide services (for example, your email provider or form provider), or where required by law.
6. Confidentiality
Counselling is confidential. Exceptions are limited and may include serious risk of harm, safeguarding concerns, or legal requirement. Where possible, this would be discussed with you first.
7. Your rights
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion where appropriate
- Object to or restrict certain processing
- Withdraw consent for analytics cookies at any time
To make a request, email: helen@harttohearttherapy.co.uk.
8. Cookies and analytics
If analytics are enabled, the website may use cookies to understand how visitors use the site (e.g., which pages are visited). You can accept or decline analytics cookies via the cookie banner, and you can change your choice by clearing site data in your browser.
9. Contact and complaints
If you have questions about this notice, please contact me. If you remain dissatisfied, you have the right to complain to the UK Information Commissioner’s Office (ICO).